Terms of Use

Last updated: April 7, 2026

These Terms of Use are a plain-English starting point for IR-OS. They are not legal advice. Before you rely on this document for any dispute, commercial agreement, or regulated deployment, have your own counsel review and adapt it.

1. Who these terms apply to

These Terms of Use ("Terms") govern your access to and use of IR-OS, the Incident Command Platform operated by IR-OS ("we," "us," "our"). By creating an account, signing into IR-OS, or using any of our services ("Service"), you agree to these Terms. If you are using IR-OS on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. What IR-OS is and is not

IR-OS is a software platform for coordinating incident response, including but not limited to declaring incidents, assigning tasks, recording timeline events with SHA-256 hash chaining, running tabletop exercises, tracking readiness gaps, and generating after-action reviews.

IR-OS is a coordination and recordkeeping tool. It is not a replacement for qualified legal, cybersecurity, regulatory, or incident-response advice. Any AI-assisted suggestions, automated task generation, or regulatory mappings produced by the Service are advisory only. A qualified human must review and approve decisions that have legal, regulatory, financial, or safety consequences.

3. Accounts and eligibility

You must be at least 18 years old and legally able to enter a binding contract.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to provide accurate and current information during signup and to keep it up to date.
You may not share your account, sell access to the Service, or use the Service to compete with IR-OS.

4. Acceptable use

You agree not to, and not to permit any user of your account to:

Use the Service in violation of any applicable law, regulation, or third-party right.
Upload content that is unlawful, infringing, defamatory, or that contains malware.
Attempt to reverse engineer, decompile, or extract the source code of the Service except as permitted by law.
Interfere with the integrity of the Service, including by attempting to bypass the SHA-256 hash chain, append-only ledger, or row-level security controls.
Use the Service to stalk, harass, or defraud any person or entity.
Resell the Service or use it to provide a substantially similar service to third parties without a separate written agreement.

5. Your data

You retain all rights in the content you upload, enter, or generate through the Service ("Customer Data"). You grant IR-OS a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Data solely to operate and improve the Service for you.

See our Privacy Policy for details on how we handle personal data.

6. AI-generated content

The Service uses large language models via OpenRouter (currently including Anthropic Claude and other providers) to generate advisory suggestions, after-action reviews, and onboarding recommendations. These outputs are probabilistic and may contain errors, omissions, or hallucinations. You are responsible for reviewing and validating any AI-generated content before acting on it or sharing it externally.

7. Service availability

We aim to keep IR-OS available, but we do not guarantee uninterrupted, error-free, or secure operation. We may modify, suspend, or discontinue any part of the Service at any time. For paid plans with explicit uptime commitments, see your subscription agreement.

8. Fees, plans, and cancellation

IR-OS offers a free tier and paid plans. Paid plans are billed in advance on a monthly or annual basis. You may cancel at any time; cancellations take effect at the end of your current billing period. We do not provide refunds for partial periods unless required by law or explicitly stated in a separate agreement.

9. Intellectual property

IR-OS, including its software, designs, trademarks, and content we create, is owned by us and is protected by intellectual property laws. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Service per these Terms.

10. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, IR-OS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL IR-OS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID IR-OS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100 USD.

12. Indemnification

You agree to defend, indemnify, and hold harmless IR-OS, its affiliates, and its personnel from any claim arising out of your use of the Service, your Customer Data, or your violation of these Terms.

13. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example, by email to the account owner or a banner in the Service). Continued use of the Service after the effective date of an update constitutes your acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

15. Contact

Questions about these Terms? Email [email protected].